Customer Satisfaction Survey How eager to help you were our customer service people? Extremely Eager Very Eager Moderately Eager Slightly Eager Not At All Eager
How well did you feel our customer service person was able to understand and help you during your call or email? Extremely Well Quite Well Moderately Well Slightly Well Not Well At All
How knowledgeable did our customer service person seem to you? Extremely Knowledgeable Quite Knowledgeable Moderately Knowledgeable Slightly Knowledgeable Not Knowledgeable At All
If you encountered a problem, would you say that your issue was resolved? Very Quickly Quite Quickly Somewhat Quickly Neither Quick Or Slow Somewhat Slowly Extremely Slowly
How would you rate your experience with customer service with our company compared with other companies? A Great Deal Better Quite A Bit Better Somewhat Better About The Same Somewhat Worse A Great Deal Worse
Based on service, how likely is it that you would recommend our company to a colleague? Extremely Likely Very Likely Somewhat Likely Not So Likely Not At All Likely
Do you have any comments you would like to make regarding our customer service?
How responsive have we been to your questions or concerns about our products? Extremely Responsive Very Responsive Moderately Responsive Not So Responsive Not Responsive At All Doesn’t Apply
How long have you been a customer? Less Than A Year 1-2 Years 3-5 Years 5+ Years
How likely are you to purchase any of our products again? Extremely Likely Very Likely Somewhat Likely Not So Likely Not At All Likely
How likely is it that you would recommend our company to a colleague? Extremely Likely Very Likely Somewhat Likely Not So Likely Not At All Likely
Are the products you receive the same as what you ordered? Always Almost Always Sometimes Hardly Ever Never
Are you kept up to date on the status of your orders? Always Almost Always Sometimes Hardly Ever Never
How easy do you feel it is to place orders with our company? Very Easy Somewhat Easy Not Very Easy Difficult
Do you have other comments about our products?
Do you receive your orders in a timely manner? Always Almost Always Sometimes Hardly Every Never
If there is a delay on all or part of your order, are you notified? Always Almost Always Sometimes Hardly Ever Never
Are your products delivered in good condition? Always Almost Always Sometimes Hardly Ever Never
If something is missing or damaged with your shipment, is the problem taken care of? Always Almost Always Sometimes Hardly Ever Never
How often does a sales representative call on you? Too Much The Right Amount Hardly Ever Never
From your overall experience with our company, how likely is it that you would recommend our company to a colleague? Extremely Likely Very Likely Somewhat Likely Not So Likely Not At All Likely
Please feel free to add any additional comments / suggestions so that we may serve you better in the future.
Name (optional)
