Please fill out all or any portion of this survey. There is a section on our level of service to you; quality of the products we provide; delivery of our product to you.
How eager to help you were our customer service people? Extremely EagerVery EagerModerately EagerSlightly EagerNot At All Eager
How well did you feel our customer service person was able to understand and help you during your call or email? Extremely WellQuite WellModerately WellSlightly WellNot Well At All
How knowledgeable did our customer service person seem to you? Extremely KnowledgeableQuite KnowledgeableModerately KnowledgeableSlightly KnowledgeableNot Knowledgeable At All
If you encountered a problem, would you say that your issue was resolved? Very QuicklyQuite QuicklySomewhat QuicklyNeither Quick Or SlowSomewhat SlowlyExtremely Slowly
How would you rate your experience with customer service with our company compared with other companies? A Great Deal BetterQuite A Bit BetterSomewhat BetterAbout The SameSomewhat WorseA Great Deal Worse
Based on service, how likely is it that you would recommend our company to a colleague? Extremely LikelyVery LikelySomewhat LikelyNot So LikelyNot At All Likely
Do you have any comments you would like to make regarding our customer service?
How responsive have we been to your questions or concerns about our products? Extremely ResponsiveVery ResponsiveModerately ResponsiveNot So ResponsiveNot Responsive At AllDoesn’t Apply
How long have you been a customer? Less Than A Year1-2 Years3-5 Years5+ Years
How likely are you to purchase any of our products again? Extremely LikelyVery LikelySomewhat LikelyNot So LikelyNot At All Likely
How likely is it that you would recommend our company to a colleague? Extremely LikelyVery LikelySomewhat LikelyNot So LikelyNot At All Likely
Are the products you receive the same as what you ordered? AlwaysAlmost AlwaysSometimesHardly EverNever
Are you kept up to date on the status of your orders? AlwaysAlmost AlwaysSometimesHardly EverNever
How easy do you feel it is to place orders with our company? Very EasySomewhat EasyNot Very EasyDifficult
Do you have other comments about our products?
Do you receive your orders in a timely manner? AlwaysAlmost AlwaysSometimesHardly EveryNever
If there is a delay on all or part of your order, are you notified? AlwaysAlmost AlwaysSometimesHardly EverNever
Are your products delivered in good condition? AlwaysAlmost AlwaysSometimesHardly EverNever
If something is missing or damaged with your shipment, is the problem taken care of? AlwaysAlmost AlwaysSometimesHardly EverNever
How often does a sales representative call on you? Too MuchThe Right AmountHardly EverNever
From your overall experience with our company, how likely is it that you would recommend our company to a colleague? Extremely LikelyVery LikelySomewhat LikelyNot So LikelyNot At All Likely
Please feel free to add any additional comments / suggestions so that we may serve you better in the future.
1931 W. GRANT RD. SUITE 320
TUCSON, AZ 85745
Phone: 1-888-332-2226 Or
AFNAF contracts vary with products